On our Conflict Management course, delegates will learn how to recognise and calm a potential conflict scenario, handle difficult behaviour, discover the importance of effective communication as well as develop many other skills required to manage conflict effectively and professionally.
Group based exercises are utilised to allow delegates to address any issues they may have in a safe practice environment.
Conflict Management training is perfect for any front-line staff, including :
- Health workers
- Transport staff
- Hotel staff
- Restaurant workers
- And many more…
Please note: This course is solely class based with no physical intervention or breakaway elements involved.